Website Terms and Conditions / Terms of Use
Last updated: February 3, 2026
These Terms of Service (“Terms”) apply to your use of www.openforwards.com (the “Website”) and any enquiries you make through it.
Important: Different terms apply depending on what you do with us:
- Online courses / one-off training purchases: see our Terms of Sale and Refunds & Cancellations Policy.
- Membership subscriptions (Mighty Networks + Stripe): see our Subscription Terms and Refunds & Cancellations Policy.
- Therapy services: see our Therapy Terms (fees, cancellations, boundaries, online sessions).
- Institutional purchases: may be governed by the institution’s procurement terms and/or a separate written agreement.
If any additional contract you have with us conflicts with these Website Terms, the additional contract will prevail to the extent of the conflict.
By accessing or using this Website, you agree to be bound by these Terms.
1) Who we are and how to contact us
This Website is owned and operated by Open Forwards Ltd (“Openforwards”, “we”, “us”).
Contact
- Email: support@openforwards.com
- Address: The Jewellery Business Centre, 95 Spencer Street, Birmingham, B18 6DA, United Kingdom
- Company number: 10005311
2) Electronic communications
By using this Website or contacting us electronically, you agree that we may communicate with you electronically (including by email) and that electronic communications satisfy any legal requirement that such communications be in writing.
3) Website access and availability
We aim to keep the Website available, secure and up to date. However, we do not guarantee uninterrupted access, error-free operation, or that the Website will always be available. We may suspend, withdraw, or restrict the availability of all or any part of the Website for business or operational reasons.
4) Responsible use and acceptable behaviour
You agree to use this Website only for its intended purposes and in accordance with these Terms, any applicable additional contracts, and all applicable laws and regulations.
You must not:
- use the Website in any way that is unlawful or fraudulent
- attempt to gain unauthorised access to the Website, servers, or systems
- introduce viruses, malware, or other harmful material
- interfere with, damage, or disrupt any part of the Website, its hosting, or networks
- carry out systematic or automated data collection (including scraping, harvesting, data mining) without our prior written permission
- use data obtained from this Website for direct marketing activity without permission
Engaging in any activity that causes, or may cause, damage to the Website or interferes with its performance, availability or accessibility is prohibited.
5) Intellectual property
We (or our licensors) own and control all copyright and other intellectual property rights in the Website and all content made available on it (including text, resources, graphics, branding, downloads, and course descriptions).
All rights are reserved. Unless specific content dictates otherwise, you are not granted a licence or any other right under any intellectual property rights.
You must not copy, reproduce, distribute, embed, alter, reverse engineer, decompile, transfer, download, transmit, monetise, sell, market, or commercialise any Website content in any form, without our prior written permission—except where permitted by mandatory law (for example, fair dealing for quotation).
Sharing: You may share links to our pages and you may forward our newsletter in electronic form to others who may be interested.
6) No user-generated content on this Website
We do not provide public commenting, forums, or user accounts for public posting on this Website. Any community interaction or member content is hosted within our Mighty Networks spaces and is governed by the relevant platform terms and any community guidelines we publish there.
7) Testimonials and reviews
We may publish testimonials from clients, trainees, or members (including Mighty Networks members). Testimonials reflect individual experiences and are not a guarantee of outcomes. If you believe a testimonial attributed to you is inaccurate or should be removed, please contact us and we will review it.
8) Third-party websites and services
This Website may include links or references to third-party websites or services (including Mighty Networks, Stripe, PayPal, analytics, and other providers). We do not monitor or review the content of third-party sites. Their products and services are subject to their own terms and policies.
We are not responsible for third-party privacy practices or content, and you bear the risks associated with using third-party websites and services. We are not liable for loss or damage arising from your disclosure of personal information to third parties.
9) Important disclaimers (therapy, training, and general information)
- No crisis support: The Website is not intended for emergencies. If you are in immediate danger or need urgent help, call 999 (UK) or your local emergency number.
- No medical, legal, or financial advice: Content on this Website is provided for general information and educational purposes and does not constitute professional advice.
- Education vs therapy: Online training and course content is educational and does not create a therapist–client relationship. A therapist–client relationship exists only where explicitly agreed as part of therapy services.
10) Purchases, subscriptions and refunds (signposting)
Some products and services marketed on this Website are delivered and/or paid for via third-party platforms (including Mighty Networks, Stripe, and PayPal).
Your purchases, subscriptions, cancellations and refunds are governed by:
- Terms of Sale (one-off purchases)
- Subscription Terms (memberships)
- Refunds & Cancellations Policy
- Therapy Terms (therapy bookings, cancellations, fees)
Where you buy through a third-party platform, the platform’s payment and access processes may also apply.
11) Privacy and cookies
If you provide information to us through the Website, you agree it will be accurate and up to date.
For information about how we use personal data and cookies, please see:
- Website Privacy Notice
- Therapy Client Privacy Notice
- Courses & Membership Privacy Notice
- Cookie Policy (and Manage cookies)
12) Accessibility
We are committed to making our Website content accessible. If you are unable to access any part of this Website due to a disability, please notify us with a description of the issue. Where readily identifiable and resolvable using industry-standard tools and techniques, we will aim to address it promptly.
13) Idea submission
Please do not submit any ideas, inventions, works of authorship, or other information that you consider to be your intellectual property unless we have signed a relevant agreement (e.g., an NDA).
If you disclose ideas or materials to us without a written agreement, you grant us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute that content in any existing or future media.
14) Termination and restriction of access
We may, in our discretion, modify, suspend, or discontinue access to the Website (temporarily or permanently), in whole or in part, without liability to you.
You must not attempt to circumvent or bypass any access restriction measures on the Website.
15) Warranties and liability
Nothing in these Terms limits or excludes any warranty implied by law where it would be unlawful to do so.
The Website and its content are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. We make no warranty that:
- the Website or content will meet your requirements; or
- the Website will be uninterrupted, timely, secure, or error-free.
To the maximum extent permitted by law, we are not liable for direct or indirect loss or damage arising from your access to, or use of, this Website.
Liability cap: Except to the extent an additional contract states otherwise, our maximum liability to you for damages arising out of or related to the Website, or any products/services marketed or sold through the Website, will be limited to the total price you paid to us for those products/services (if any) giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot be excluded by law (including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation), and nothing affects your statutory consumer rights.
16) Export restrictions / legal compliance
Access to the Website from territories where the content or purchase of products/services is illegal is prohibited. You may not use this Website in violation of UK export laws and regulations.
17) Assignment
You may not assign, transfer, or subcontract any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment in breach of this clause is null and void.
18) Breaches of these Terms
If you breach these Terms, we may take action we consider appropriate, including suspending or permanently blocking your access to the Website and/or commencing legal proceedings.
19) Force majeure
Except for obligations to pay money, neither party will be in breach of these Terms due to delay or failure to perform caused by circumstances beyond its reasonable control.
20) Indemnification
You agree to indemnify and hold us harmless from claims, liabilities, damages, losses and expenses arising from your violation of these Terms or applicable laws, including intellectual property and privacy rights.
21) Waiver
Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
22) Language
These Terms are written in English and will be interpreted exclusively in English.
23) Entire agreement
These Terms, together with our Privacy Notices and Cookie Policy, constitute the entire agreement between you and Open Forwards Ltd in relation to your use of this Website (subject to any additional contracts for purchases/services).
24) Updates to these Terms
We may update these Terms from time to time. The “Last updated” date at the top indicates the latest revision. Your continued use of the Website after changes are posted means you accept the updated Terms.
If you want a prior version, please contact us.
25) Governing law and jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes relating to these Terms shall be subject to the jurisdiction of the courts of England and Wales.
If any part of these Terms is found invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.
26) Contact
If you have questions about these Terms, contact us at:
support@openforwards.com
The Jewellery Business Centre, 95 Spencer Street, Birmingham, B18 6DA, UK