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openforwards.com

Counselling and Cognitive Behaviour Therapy CBT Birmingham

Privacy Policy for Self Help Coach

Privacy Policy for Self Help Coach

1. Introduction

Open Forwards Limited (Company Number: 10005311) provides the product Self Help Coach (“we,” “us,” or “our”), which is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our mobile app and related services.

By purchasing and using the Self Help Coach app, you agree to allow us to collect and use information under this Privacy Policy.

2. Information We Collect

We may collect and process the following types of information:

  • Personal Identification Information: Name, email address, and contact information.
  • Purchase Information: Payment details necessary for purchasing courses or subscriptions.
  • Profile Information: Information you provide via forms within the app, including responses to questions related to courses, meditation practices, and habit schedules.
  • Usage Data: Details on your app use, including app interaction, course progress, meditation logs, and scheduling habits.
  • Device Data: Device and network information, such as IP address, device type, and app version, to enhance app functionality.

3. How We Use Your Information

We use your data to:

  • Deliver and improve our services.
  • Process transactions for courses, subscriptions, and additional features.
  • Personalise user experience by tailoring course recommendations and meditation practices based on your profile data.
  • Send relevant notifications about scheduled habits, upcoming sessions, and app updates.
  • Maintain and analyse usage data to enhance app performance and usability.
  • Comply with legal obligations, including record-keeping, where necessary.

Under the UK GDPR, we process your personal data based on the following lawful grounds:

  • Performance of a contract: To provide services per your agreement.
  • Legitimate interests: To ensure the functionality and security of the app, improve services, and offer relevant recommendations.
  • Consent: Where necessary, explicit consent will be required for data such as personal health information.

5. Hosting and Data Storage

Self Help Coach is hosted by Movement Platform Pty Ltd (“Hosting Provider”) and operates through their secure data centres. We use their infrastructure to store and process your data securely. This provider is committed to complying with applicable data protection laws, including the UK GDPR.

We have implemented appropriate data protection agreements with Movement Platform Pty Ltd to ensure your personal information is handled under the highest security standards and applicable legal requirements.

6. Third-Party Services

We may use third-party service providers for payment processing, data analytics, or hosting. These third parties are contractually bound to protect your data in compliance with UK GDPR standards.

7. Your Rights

You have several rights under the UK GDPR and other relevant laws:

  • Access and Rectification: You can request access to your data and correct any inaccuracies.
  • Erasure: You can request the deletion of your personal data when it’s no longer necessary.
  • Data Portability: You can request your data in a structured format to transfer to another service.
  • Objection: You can object to the processing of your data for certain purposes, such as direct marketing.
  • Withdraw Consent: You can withdraw your consent for any processing based on consent at any time.

8. Children’s Privacy

Our services are intended for general audiences and are not directed at children under sixteen (16). Suppose we become aware that we have collected data without legally valid parental consent from children under an age where such consent is required. In that case, we will take reasonable steps to delete it immediately.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Changes will be posted within the app and, where appropriate, notified via email.

10. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at:

  • Email: support@openforwards.com
  • Mailing Address: Open Forwards Limited, The Jewellery Business Centre, 95 Spencer Street, Birmingham, UK. B18 6DA.
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